Message for clients in the United Kingdom
The Royal Bank of Scotland plc (RBS) closed the CFD trading platform “RBS marketindex” on 8th November 2013 at 16:00 CET. Any positions that remained open at the close of business on 8th November 2013 were closed by RBS as part of the account closure and termination process.
Where a customers’ reference account was confirmed, the remaining balances on Live accounts were returned. Any unclaimed funds remaining on customers’ marketindex Live accounts, as at 6th December 2013, will be held by RBS for a period of fifteen (15) years from the date of business closure.
If you think that you have unclaimed funds in your RBS marketindex account, please contact us using the details provided below where our staff will be able to help you locate and reclaim the money.
To locate any funds, it would help us if you can provide any of your marketindex account details (for example, marketindex account number, Login username/email-address, marketindex Case numbers).
We will ask you to send us photo identification such as your current valid passport or [UK] driving licence AND a bank statement dated within the last 6 months as proof of your current residential address and updated reference account number.
We participate in the Unclaimed Assets Scheme established under the Dormant Bank and Building Society Accounts Act 2008. The purpose of the scheme is to enable funds from dormant accounts (i.e. accounts that have been dormant or inactive for fifteen years or more) to be distributed for the benefit of the community while protecting the rights of customers to reclaim their money.
Under the scheme, unclaimed funds of accounts may be transferred to Reclaim Fund Ltd (RFL). RFL is a not-for-profit reclaim fund which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
If you have unclaimed funds on your marketindex Live account, your rights in relation to the account and entitlement to the balance remain unaffected. RFL does not hold customer information or records in relation to transferred marketindex account balances and you should continue to contact The Royal Bank of Scotland plc if you have any queries or complaints in relation to your account.
Both we and the RFL participate in the Financial Services Compensation Scheme (FSCS). The transfer to RFL of marketindex account balances will not adversely affect any entitlement you have to compensation from the FSCS.
Email / Phone / Fax
+49 69 26 900 900 (Phone)
+49 69 26 900 829 (Fax)
The Royal Bank of Scotland plc
D-60311 Frankfurt am Main